New Dedicated MaintEnance Phone Number!
865-401-1213
We're excited to introduce a new way to make your living experience at 1501 Clinch Ave easier and more convenient – Charlie: Powered by TenantText!
What is Charlie?
Charlie is an intelligent AI assistant that allows you to get quick answers, troubleshoot common issues, and submit maintenance requests anytime, day or night through text messaging. With Charlie, you can get updates on your open maintenance requests and even receive help with questions related to your lease, account balance, and more – all without needing to make phone calls or send emails.
How Do I use Charlie?
With Charlie, you will be able to:
- Submit maintenance requests quickly via text 24/7
- Get answers to your questions 24/7
- Troubleshoot common issues before reaching out to management
- Get updates on your open maintenance request 24/7
The best part? There's no sign-up required, no login, and no password to remember. Just text (865) 401-1213 to get started right away!
Of course, you can still use the Buildium Portal Website and the Resident Center app to make requests, but Charlie is here to help streamline communication, making it easier for you to get the information you need.
Parking
To request a parking permit or to change the vehicle assigned to your current permit, complete the Parking Permit Form.
set up SCHEDULED PAyMENTS
Most of our leases require electronic payment and pre-scheduled payment of rent on the 1st of each month to get the best rent rate.
Log into our Resident Center
Our Resident Portal allows you to pay rent, open maintenance requests, access important documents and more.
Residents received a login when they signed the lease to pay the security deposit. If you have forgotten your login, you can reset your password.
Select "Set up autopay"
You'll see your current balance due.
Have your bank checking or savings account routing number and account number available. You can find this on your paper check, or your bank's website.
Enter your payment information
You must enter the amount to pay, the date to pay it, and the account name that is on the checking or savings account.
You will also select whether it's a checking or savings account, and then enter your routing number and account number.
TIP: Your payment date can be set for a future date.
TIP: You can schedule more than one payment, and they appear on your account dashboard as "Scheduled Payments"
Set frequency of payment
Set the date to the 1st of the next month and then choose Monthly as the Frequency
If you're making a 1-time security deposit payment or first month rent payment, select One-Time Payment.
TIP: You can set up multiple payments at the same time for now, and the future.
Example: Set up your first month's prorated rent as a One-Time payment. And, then set up a Monthly payment for the 1st of the next month (Auto-Pay).
You'll see all your scheduled payments on the website, and can delete or modify them.
Helpful tips
These payments are under your control, not ours. So, please note these tips:
- Scheduled payments are called 'autopay' but we do not recommend paying the entire amount due monthly. Rather set a fixed amount to pay on a schedule.
- If you have additional charges during the year, you must pay those using one-time payments. You can schedule one-time payments alongside scheduled payments.
- We highly recommend using the 1st, and not prior, for your scheduled payment date. Early payments are fine, but make sure you cancel your scheduled payment on your last month of the lease prior to your withdrawal date to avoid overpayment.
